Privacy notice

Level Up Home Services ("we") collects only what we need to book, carry out and invoice your jobs, and to keep you informed about them. This notice explains what we collect, why, and your choices. It is written to follow the UAE Personal Data Protection Law (Federal Decree-Law No. 45 of 2021).

What we collect

• Your name, mobile number, email and address, and access notes you give us (for example building permits or a pet at home).
• Details of the jobs: what was wrong, photos taken by you or the technician, what we did, parts used and payments.
• Messages with us on WhatsApp, email, phone and the website assistant.
• Basic website data: pages visited and the device type, without advertising trackers.

Why we use it

To book and carry out jobs, send confirmations and arrival updates, issue VAT invoices, honour warranties, answer your questions, and improve our service. We send seasonal reminders only if you ask for them, and you can stop them at any time.

The assistant and AI

The website assistant is an AI that uses your messages to answer and book jobs. Conversations are stored with your request so our office can help you. We do not use your conversations to advertise to you.

Who sees it

Our office team and the technician assigned to your job. We share data with payment and messaging providers only as needed to deliver the service, and with authorities only when the law requires it. We never sell personal data.

How long we keep it

Job and invoice records for five years (UAE tax rules); messages and photos for two years after your last job, unless you ask us to delete them sooner where the law allows.

Your rights

You can ask for a copy of your data, correct it, delete it, or object to a use of it, by emailing [email protected]. We reply within 30 days.