Terms of service and warranty

These terms apply to every job booked with Level Up Home Services, online, through the assistant, by phone or by WhatsApp.

Prices and payment

• Prices include 5% VAT. The price for your job is shown before you confirm.
• If the technician finds extra work or a part is needed, you receive a written price first. You may decline and pay only the visit.
• Payment is due when the job is complete, by card, payment link, bank transfer or cash. Plan customers pay as agreed in their plan.
• Between 22:00 and 07:00, emergency call-outs carry a fixed AED 149 fee, shown before dispatch.

Arrival windows

We arrive within the two-hour window you chose. If we are more than 30 minutes late without telling you in advance, the visit fee is waived.

Changes and cancellations

Change or cancel free of charge up to two hours before the window. Later cancellations, or no access to the property at the agreed time, may be charged AED 99.

Warranty

All workmanship carries a 30-day warranty; leak repairs and AC installations carry 90 days. If the same fault returns within the warranty because of our work, we return and fix it free. Parts carry the manufacturer's warranty. The warranty does not cover misuse, damage by others, or faults unrelated to the work we did.

Access, safety and your home

Please make sure we can reach the work area and that building permits are in place (we help arrange them). Technicians protect floors and furniture and clean up afterwards. We may refuse or stop work that is unsafe.

Liability

We are insured for damage caused by our work. Our liability for any job is limited to the cost of putting right the damage our work caused, except where UAE law does not allow such limits.

Complaints

Tell us on WhatsApp, by phone or by email. An operations manager responds the same day. Disputes are governed by the laws of the Emirate of Dubai and the UAE.